Privacy Policy

Al Ahmari Bags Establishment, the owner of ELITE, is committed to protecting its customers’ privacy and personal data. This policy explains how we collect, use, store, protect, and share your information when you visit our online store, create an account, or place an order.

Information We Collect

We may collect information necessary to provide our services, including:

Name and contact details, such as your phone number and email address.
Shipping and billing addresses, city, and postal code.
Account information and order history.
Payment and transaction information processed through payment service providers.
Customer service communications, complaints, and exchange or return requests.
Technical information, such as IP address, device type, and browser.
Website usage data and cookies.

We only collect data necessary for the purposes described in this policy.

How We Collect Information

We may collect your information when you:

Create an account.
Add products to your cart or place an order.
Enter shipping and contact information.
Contact customer service.
Subscribe to marketing communications.
Browse or use the store, where certain technical data may be collected automatically.

How We Use Your Information

Your personal information may be used to:

Create and manage your account.
Process orders and payments.
Prepare, ship, and deliver products.
Send order status updates.
Process exchange and return requests.
Respond to enquiries and complaints.
Improve the store and customer experience.
Prevent fraud and protect customers and the store.
Comply with legal, tax, and accounting requirements.
Send promotional messages and offers after obtaining your consent, where required.

Legal Basis for Processing

We process personal data based on one or more of the following grounds:

Your consent.
Performance of the sales contract and provision of requested services.
Compliance with legal or regulatory obligations.
Protection of the store’s legitimate interests without unfairly affecting your rights.
Prevention of fraud and protection of electronic transactions.

You may unsubscribe from marketing communications at any time.

Sharing Personal Information

We may share necessary information with trusted parties that assist us in operating the store and fulfilling orders, including:

Shipping and delivery companies.
Electronic payment service providers.
E-commerce platform and hosting providers.
Messaging and customer service providers.
Accounting or legal service providers when required.
Government and regulatory authorities when legally required.

We do not sell your personal information or share it with third parties for their own marketing purposes without your consent, except where permitted by law.

Payment Information

Payment information may be processed securely by authorised electronic payment service providers. Customers should review the privacy and security policies of the payment provider used when completing an order.

Cookies

The store may use cookies and similar technologies to:

Operate essential store features.
Maintain shopping-cart contents.
Remember user preferences.
Measure and improve website performance.
Analyse visits and user experience.
Display more relevant content or advertising, subject to any required consent.

You may control cookies through your browser settings. Disabling certain cookies may affect some store functions.

Data Retention and Deletion

We retain personal information only for as long as necessary to fulfil orders, provide services, comply with legal and accounting obligations, and handle complaints or disputes.

When the information is no longer required and there is no legal reason to retain it, it will be securely deleted, destroyed, or anonymised.

Data Security

We apply appropriate administrative, technical, and organisational measures to protect personal information against:

Unauthorised access.
Unlawful use or disclosure.
Modification, loss, or damage.
Leakage or security breaches.

However, no electronic system can guarantee absolute security, and we regularly review and improve our security procedures.

Your Rights

Subject to applicable laws, you may have the right to:

Know what personal information we collect and why it is processed.
Access your personal information.
Request a clear and readable copy of your data.
Correct, complete, or update your information.
Request deletion of your information when it is no longer required, unless retention is legally required.
Withdraw your consent where processing is based on consent.
Object to or submit a complaint regarding the processing of your information.

We may request identity verification before processing a request to protect your information from unauthorised access.

Customer Accounts

You may update certain information through your store account. You may also request account closure or deletion of related information, subject to any information that must be retained for legal, financial, or previous-order purposes.

Children’s Privacy

The store does not intentionally collect personal information directly from children. Purchases made on behalf of a child must be completed by, or under the supervision and consent of, a parent or legal guardian.

External Links

The store may contain links to external websites or services. ELITE is not responsible for the privacy practices of those websites. Customers should review their privacy policies before providing personal information.

Data Breaches

In the event of a security incident affecting personal information, we will take the necessary measures and notify the relevant authorities and affected individuals in accordance with applicable legal requirements.

Updates to This Policy

ELITE may update this policy when necessary due to changes in services, business practices, or legal requirements. The updated version will be published on this page with the revised date.

Contact Us

For enquiries about this Privacy Policy or to exercise your personal-data rights, please contact ELITE customer service:

Email:

[email protected]