Exchange and Return Policy

At ELITE, we are committed to providing high-quality products and a smooth shopping experience. If you wish to exchange or return a product, please review the following terms:

Exchange and Return Period

Exchange or return requests may be submitted within a maximum of 7 days from the date the order is received.

Requests submitted after this period will not be accepted unless the product has a manufacturing defect covered by warranty.

Exchange and Return Conditions

To qualify for an exchange or return:

The product must be unused and in its original condition.
The product must not be damaged, stained, or affected by odors.
All original accessories, tags, and packaging must be included.
The order number or purchase invoice must be provided.
The product must not have been customized or modified at the customer’s request.

ELITE reserves the right to reject any request if the product does not meet these conditions.

Non-Returnable and Non-Exchangeable Products

The following products cannot be exchanged or returned:

Used products or products damaged after delivery.
Products missing their original packaging or accessories.
Customized or modified products.
Products damaged due to misuse or improper storage.
Products purchased under special offers that clearly state specific conditions, provided that such conditions do not conflict with the customer’s statutory rights.

This does not apply to products with manufacturing defects or products received incorrectly.

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact customer service within 48 hours of delivery.

You must provide the order number and clear photos of the product and packaging.

Once the issue has been reviewed, ELITE will cover the exchange or return shipping costs. The customer may choose a replacement or a refund, subject to product availability.

Shipping Fees

For exchanges or returns due to a change of mind or selecting an unsuitable product, the customer is responsible for all delivery and return shipping fees.

If the product is defective or incorrect, ELITE will cover the shipping, exchange, or return costs.

Original shipping fees are non-refundable when the return is not caused by a product defect or an error by ELITE.

Refunds

Once the returned product has been received, inspected, and approved, the product value will be refunded through the original payment method.

The refund may take between 7 and 14 business days to appear in the customer’s account, depending on the bank or payment service provider.

Orders paid electronically will not be refunded in cash. The amount will be returned to the original payment method used for the purchase.

How to Submit a Request

To submit an exchange or return request, please contact customer service through the communication channels listed on the store and provide the following information:

Customer name.
Order number.
Product name.
Reason for the exchange or return.
Product photos in case of damage or defects.

The request will be reviewed, and the customer will be contacted with the required next steps.

General Terms

Products must not be returned before receiving approval and shipping instructions from customer service.

ELITE is not responsible for products returned without submitting an exchange or return request in advance.

All returned products will be inspected before approving an exchange or refund.

ELITE reserves the right to update this policy. The terms published at the time of purchase will apply, in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.