Terms and Conditions

Welcome to ELITE, owned by Al Ahmari Bags Establishment. Please read these Terms and Conditions carefully before using the online store or completing any purchase.

By accessing the store, creating an account, or placing an order, you agree to these Terms and Conditions, the Privacy Policy, the Exchange and Return Policy, and the Shipping and Delivery Policy.

Use of the Store

The store must be used only for lawful purposes. You may not use it in any way that could damage, disrupt, or interfere with the store, or violate the rights of ELITE, its customers, or any third party.

Customers are responsible for ensuring that all information provided during registration or checkout is correct, including their name, phone number, email address, and delivery address.

Customer Accounts

Customers may create an account to simplify future purchases and track orders.

You are responsible for maintaining the confidentiality of your login information and must not share it with others.

Please notify customer service immediately if you suspect unauthorized use of your account. ELITE may suspend or close accounts used fraudulently or in violation of these terms.

Product Information

We aim to display product descriptions, images, specifications, and prices as accurately as possible.

Minor color differences may occur due to screen settings, photography lighting, or device display variations.

Customers should review the product description, dimensions, materials, and specifications before confirming an order.

If the received product differs materially from its description, the customer may contact customer service in accordance with the Exchange and Return Policy.

Prices and VAT

All prices are displayed in Saudi Riyals and include VAT where applicable, unless stated otherwise.

Shipping fees and any additional charges will be shown before the order is confirmed.

ELITE may update product prices at any time. Price changes will not affect previously confirmed and paid orders.

Order Confirmation

Products displayed in the store constitute an invitation to purchase. An order becomes confirmed only after payment is completed or approved and an order confirmation is issued.

By clicking the order confirmation or payment button, the customer agrees to the selected products, prices, shipping fees, and applicable terms, and accepts the obligation to pay the total order value.

ELITE may reject or cancel an order if:

The product is unavailable.
Payment cannot be verified.
There is an obvious pricing or product-information error.
The transaction appears fraudulent or unlawful.
The delivery information is incomplete or incorrect.

If a paid order is cancelled by ELITE, the amount will be refunded through the original payment method.

Order Changes and Cancellations

Customers may request an order change or cancellation before the order has been prepared or handed to the shipping company.

Changes or cancellations cannot be guaranteed after processing or shipment has begun. In such cases, the Exchange and Return Policy will apply.

Payment Methods

Available payment methods are displayed during checkout.

The customer confirms that they are authorized to use the selected payment method and that all payment information is accurate.

Payments are processed through authorized payment service providers. Refund processing times may depend on the relevant bank or payment provider.

Invoice and Order Receipt

After the order is completed, the customer will receive an electronic invoice or downloadable order confirmation containing relevant information, including:

Store or business name.
Product description.
Order confirmation and date.
Total price and applicable VAT.
Shipping and delivery fees.
Payment method.
Expected delivery details.
A summary of applicable exchange and return terms.

These requirements reflect the receipt information described in the Implementing Regulations of the Electronic Commerce Law.

Shipping and Delivery

Orders are delivered to the address provided by the customer during checkout.

The customer is responsible for providing a complete and accurate delivery address and an active contact number.

Delivery periods shown in the store are estimates and may vary depending on the city, shipping provider, seasonal demand, promotions, or circumstances outside ELITE’s reasonable control.

The customer may be responsible for additional shipping costs if delivery fails because of:

An incorrect or incomplete address.
Failure to answer the courier.
Repeated unsuccessful delivery attempts.
Refusal to receive the order without a reason attributable to ELITE.

Delivery Delays

If an order is delayed beyond the expected delivery date, ELITE will provide the customer with available updates and the revised estimated delivery period.

The customer’s statutory rights regarding excessive delivery delays remain protected under applicable Saudi laws and regulations.

Exchanges and Returns

Exchanges and returns are subject to the policy published in the store.

A customer may request a return within seven days of receiving the product, provided that:

The product has not been used.
It remains in its original condition.
The original packaging, tags, and accessories are included.
The invoice or order number is provided.

The customer bears return shipping costs when the request is due to a change of mind or selection of an unsuitable product, unless otherwise agreed.

ELITE will bear the applicable shipping costs if the product is defective, damaged upon delivery, or different from the confirmed order.

Products may not be returned if they have been used, damaged after delivery, customized for the customer, or cannot be restored to their original condition, without prejudice to the customer’s statutory rights.

The regulations also identify circumstances in which a consumer may not terminate an electronic contract, including certain customized products and products that cannot be returned to their original condition.

Defective or Incorrect Products

If a product is defective, damaged, or incorrect, the customer should contact customer service as soon as possible and provide:

The order number.
A description of the issue.
Clear photographs of the product.
Photographs of the packaging, where relevant.

After reviewing the case, ELITE may offer a replacement, return, repair, or refund, depending on the circumstances and product availability.

Offers and Discount Codes

Promotions, discounts, and voucher codes are subject to the terms and validity period stated for each offer.

Only one promotional code may be used per order unless otherwise stated.

Discounts cannot be exchanged for cash.

Exchange and return rights continue to apply during promotional periods, subject to any clearly disclosed offer conditions and applicable consumer rights.

Intellectual Property

All store content, including the ELITE name, logo, photographs, designs, text, graphics, and layouts, is owned by ELITE or used under proper authorization.

No content may be copied, reproduced, modified, republished, distributed, or commercially exploited without prior written permission.

Privacy and Personal Data

Customer information is collected, processed, stored, and protected in accordance with the Privacy Policy published in the store.

Personal data will not be used for unrelated advertising or marketing purposes without the customer’s prior consent where consent is required.

Customers may request updates to their information or closure of their account, subject to any legal, accounting, or transactional retention requirements.

Marketing Communications

ELITE may send promotional offers, product updates, or marketing messages to customers who have agreed to receive them.

Customers may unsubscribe at any time through the available opt-out method or by contacting customer service.

Complaints and Suggestions

Customers may submit complaints or suggestions through the contact channels listed in the store.

The complaint should include the customer’s name, order number, and a clear description of the issue.

Complaints will be reviewed and answered within 2 business days, depending on the nature of the request.

Limitation of Liability

ELITE is not responsible for losses or delays caused by:

Incorrect information provided by the customer.
Misuse of a product.
Failure to follow product-care instructions.
Unauthorized sharing of account information.
Events outside ELITE’s reasonable control.

Nothing in these terms excludes responsibility for defective or incorrectly supplied products, or any liability that cannot legally be excluded.

Force Majeure

ELITE will not be liable for delays or failure to perform caused by circumstances outside its reasonable control, including natural disasters, official decisions, public-system failures, transport interruptions, or widespread technical outages.

Customers will be informed when such circumstances materially affect an order. ELITE will work to complete the order or issue an appropriate refund according to the circumstances and applicable regulations.